I highly recommend Natural Images. This company goes above and beyond your expectations. Debbie and Dan (owners) treated our work as if they were working on their own home. Dan is the nicest and easiest individual to work with. He worked hard and got our approval every step of the transformation. He was pleasant and obliging. Debbie was flexible( once we saw their work and the results we expanded the scope to our entire property) and creative and bent over backwards to accommodate our budget. Our whole experience working with Natural Images was amazing. I am in the customer service industry so my expectations are extremely high and for them to surpass them is incredible. Everyone who goes by our property in their boat slows down and gets out their cameras. As most people say it looks like it just came out of a magazine and it is absolutely breath taking our gorgeous waterfall and gardens. Kudos to the planting crew who also accommodated all of our requests. Thank you to Debbie and Dan and their crews for an outstanding transformation and making our experience working with all of you an absolute pleasure. You are the best!
Karen Barrer
I have been dealing with Natural Images for ? 6 or 7 years now at my cottage on Lake Muskoka. I called Deb, she came right away and just said ” I have a vision of what this will be”. She came up with a plan and she and her staff followed through with a beautiful garden that family and friends just say “wow” when they visit. When the cottage was evaluated 2 weeks ago, they also said wow. Whenever I want to change or expand, she is there to access and put a plan in place. Three years ago, they installed a beautiful granite stairway to the dock.
Wendy Hallman
I have been installing irrigation systems for Debbie & Dan at Natural Images for well over ten years. They have always been a pleasure to co-ordinate jobs with and are flexible to do whatever it takes to get the job done properly. I look forward to many more years of continued business together.
.. couldn’t have cleaned up all the fallen limbs and trees without your help. We were overwhelmed, it was more than we could handle. Thank you for showing up out of the blue!
Christopher and Lia
.. a note of thank you to the crew at McDonald Custom Builders who went above and beyond to clear our road. It was impassable, and we were completely stuck. Your crew just happen to be driving home and all jumped from the trucks to offer their help and chainsaws!! Thank you thank you.
Joanne and Peter
.. I went out about 8:30 and got through. On our return Brett from McDonald Custom Builders was there starting to cut up the tree. Tree is now all cut up and piled in the bush.
Miles L
.. thanks again to Adam’s team for taking care of the hazard. I just came back up and was relieved to see it was down and cleared.
Andrew B
… straight up, Nick is without a doubt the best site manager I have ever dealt with and we have done a lot of builds you are very fortunate to have him I thought you would like to hear that from me. And if you are ever bidding on a big project and you need a reference and Nick is managing it I would be pleased to a) provide the glowing reference and b) be amenable to have the prospect client see the work here. I am a big believer in recognizing excellence.
Michael
… if I haven’t already mentioned it – your accounting packages rock! Very descriptive and so easy to follow. We’ve done several renos and never had such informative financial oversight.
DF and LG
We were referred to Adam McDonald and his building firm by a mutual friend.
Adam and his staff have been super and were dedicated to completing our build on time. I will say that as demanding that we were to complete the build within our time frame Adam rose up and made it a reality without compromising the quality of the work which is evident in the finished product. I wouldn’t hesitate to recommend McDonald Custom Builders.
Arnie and Liz
Words can’t thank you enough for always being there …
Flowers – just because!
Anita and I want to thank you guys for the excellent job. We’re very happy with how it all went and, as always, are more than happy to recommend MCB to anyone who asks (and a number of people have asked in the past).
Best regards…
Peter
I truly love the cottage and as I was just saying to Marianne, I really really really loved working with all of you guys.
My last site visit this week was even more fun than the day I met you (and I love telling that meeting you story). I also cant believe the year has passed so quickly and so smoothly. Adam is amazing at brainstorming ideas, incredibly resourceful, totally connected to trades and product and very attentive to detail. Brett – so smart, patient and detailed in the execution of all the crazy particular plans and brought Adam’s ideas and fast talking to life. Both you and Marianne were so responsive to emails, incredibly organized and very easy to talk to or discuss issues. The good karma brought to the job site makes me love this cottage even more than the fancy design. We were all afraid of building a new place because we would loose the magic of our old one but love is built right into the walls and gives this place its own magical start. I swear – I am crazy for that kind of thing and it will stay with the building long after some new design or nicer cottage is built. Thank you, from all of us and from the bottom of my heart.
Paul and Leah
It is very stressful to build a house … especially with a constrained time frame.
Adam and his team met every challenge we gave him along the way, even last minute major changes. They accomodated our build under really punitive conditions, got the job done on time and met our demanding standards. Both Adam and Katherine are professional, organized, resourceful and unflappable … all the necessary traits for a great team and it shows. We love our new home, and can enthusiastically recommend McDonald Custom Builders! We will absolutely call on them for any future projects we take on”.
Wayne and Cathy
They are easy to work with, have extensive experience with high end construction and finishes, add great value to making final decisions and changes to architectural plans and offer great client service during and after the completion of the project.
McDonald Custom Builders built our boathouse on Lake Joseph in Muskoka. They managed everything from demolition of the old one and construction of the new one to finishing the inside details. They are easy to work with, have extensive experience with high end construction and finishes, add great value to making final decisions and changes to architectural plans and offer great client service during and after the completion of the project. When working with the right trades people, the project finished relatively on time and budget. They were diligent with the invoicing process and sent us a folder every month with detailed billing, expenses, etc. What really impressed us was how quickly they addressed and finished the outstanding items on our final inspection list. Overall, working with McDonald Custom Builders was a positive experience and we would use them again.”
Chris and Caroline
As owners of numerous properties over the years, we have dealt with many contractors. The experience we have had with McDonald Custom Builders Inc., Muskoka has been second to none.
We undertook a significant renovation of our cottage in the late fall of 2011. A condition of being accepted into the bid process was to have the project completed for May 2012. Our pledge in turn, was to make timely decisions, to speed the process. As the project progressed we added significantly to the scope of work, yet Adam and Katherine missed the initial deadline by only a few weeks. They are extremely fair and honest. Their budget packages are complete and highly detailed. All parties involved, whether contract trades or staff, performed high quality work and were very accommodating. We value attention to detail, and they ensured that this was always the team’s focus. Adam and Katherine delivered on our vision and will remain our trusted professionals of choice, for any projects we have in the future.”
Ken and Carol
We were McDonald Custom Builders’ (“MCB”) first client and we could not have been more pleased.
On-time, on-budget, very personable, great integrity; a joy to work with. By way of background, we bought a bare hunk of land and needed a builder. We interviewed more than a dozen builders, most of whom did not warrant further consideration. We quickly narrowed the field down to 3 and asked for proposals. MCB was far and away the most professional and, more importantly, we had a really good feel about Adam and Katherine; they just want to please their clients. We welcome any prospective clients to come by and see the quality of MCB’s work; you will be impressed.”
